Map / all reading routes
Find the question you came with
Read the topic that matters now. You can come back for the next question after you have an answer.
Checking an offer or getting ready for a visit?
I am checking an offer
Start with the licence and medicine routes. Keep the exact names from the offer beside you as you read.
Compare what the offer says with the records.
I am getting ready to talk
Start with the question sheet and cost route. Pick the questions you want to ask out loud.
Bring the questions that still need an answer.
These paths meet at the same place: a named person, a named medicine, a clear reason and a clear bill.
Start with the ground rules
Compare the care and the medicine
Care through a screenAsk about your assessment and how care continues after it.
Care in a roomAsk who assesses you, even when you visit in person.
Which kind of medicine?Ask what the label means for the actual product.
Made-to-order medicinesAsk why a made-to-order change is being proposed for you.
Weight-loss medicine namesKeep the ingredient, product, pill or shot, and purpose together.
Plan the bill and the visit
Check a concern
Risks and urgent concernsSeparate a product-specific answer from a broad reassurance.
Check a treatment claimMatch the claim to the exact product and licence record.
Where a complaint goesFollow the licence type or the concern to the right office.
Read the evidenceSeparate a licence, an approval, an allegation and a payment rule.